We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aliahsaan965@gmail.com. Please note that returns will need to be sent to the following address: 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aliahsaan965@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aliahsaan965@gmail.com.

Return & Refund Policy

Last Updated: July 30, 2026

At Ehsan Wear, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only if:

• You received the wrong product.

• The product is damaged or defective upon delivery.

• The item is incomplete or missing parts.

To request a return, please contact us within 3 days of receiving your order.

Return Conditions

To be eligible for a return:

• The product must be unused, unwashed, and in its original condition.

• All original tags, packaging, and accessories must be included.

• Proof of purchase or your order number is required.

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, washed, or damaged by the customer.

• Items returned without original packaging or tags.

• Sale, clearance, or promotional items (unless damaged or incorrect).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be made through bank transfer or another mutually agreed payment method.

Exchange Policy

We offer exchanges for defective, damaged, or incorrect items, subject to product availability.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.

If the return is requested for any other reason, the customer will be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

Contact Us

If you have any questions about returns or refunds, please contact us through our website or WhatsApp support with your order number. 0306-6134821